IAT Customer Service

International Awards Treasury tries to answer all queries sent by customers whether on the sweepstakes or about any merchandise. Here are some pointers on how our Customer Service works.
• Respect for our customers, both internal and external, and through the consistency of our response to our customers.
• Responses are sent primarily by mail and increasingly through email. We try to answer every email within 48 hours, and every letter within one business week.
• Customer Service staff are fully trained and supported during their three month training process. Working as a team, management maintains an environment that encourages questions and the sharing of unique customer trends and issues as they arise.
• Activities include the processing of customer issues and inquiries, generating hundreds of response letters daily. We routinely send our customers copies of our Official Rules and Regulations and Privacy Policy as requested.
• Personal Information received from customers is always handled in compliance with our Privacy Policy. All staff are trained in protecting customer information.
• All customer service procedures are in accordance with the Personal Information Protection and Electronic Documents (PIPED) Act of Canada, which demands some of the highest levels of personal information and privacy protection in the world.
• Daily work is audited to ensure consistent and accurate handling of issues. Staff training is ongoing and constantly evolving to meet market needs. Any complex and/or potentially serious customer issues are immediately escalated via the Department Head.
• Customer information and feedback is viewed throughout our company as one of the most valuable tools available to enhance the products and the services we offer. We welcome comments regarding the quality of our products or suggestions for new products.
• Additionally, our Customer Service Department is dedicated to addressing customer comments and concerns with efficiency, warmth and professionalism.
• The ultimate goal of the IAT Customer Service Team is to be a leader in the areas of customer relationship, quality of response and compliance in the direct mail industry.
Should you have any questions or comments for IAT, please contact Customer Service at: http://www.international-awards-treasury.com/ or you can post them here.

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